At LORNAVELTHIX, we are committed to ensuring your satisfaction with our products. Should you have any questions or concerns regarding our refund policy, please contact our customer service team for assistance.
Refunds are only available for qualifying products returned within 30 days of purchase. To be eligible for a refund, your item must be unused, in the same condition that you received it, and in the original packaging.
Certain types of goods are exempt from being returned. These include but are not limited to:
To initiate a refund, please contact our support team at [email protected] with your order number and reason for return. We will provide you with instructions on how to proceed.
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
If you haven’t received a refund yet, please check your bank account again and then contact your credit card company. It may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at [email protected].
To return your product, you should mail your product to: 123 Lornavelthix Street, Suite 400, Springfield, IL 62704, USA. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.